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Unable to pair Versa after removing it from account.

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I've had the Versa since it came out and haven't had any problems.  I have a Google Pixel 2.  When it updated to Android Pie, I noticed I stopped getting notifications.  I have followed the steps listed in the forum to get notifications working again, but this did not work.  (Deleting app, removing Versa from bluetooth settings, reinstalling, etc...)  I then tried removing the device from the app as was recommended.  I now cannot get the phone to recognize the watch. 

 

This is what happens:

  • I go to set up, select Versa, and then it says it "Found It!" 
  • My watch shows a code, which I put in on the phone. 
  • The phone continues to spin and spin saying "connecting." 
  • The watch vibrates, I see the Fitbit logo, and then more spinning.  Eventually, the watch vibrates again (I think it's going off) and I get a "Try again?" notice telling me to turn the watch off and back on, turn the bluetooth off and back on - all of which I've tried.  

 

Any suggestions?  I've tried this process at least 15 times.  Different WiFi connections, on charger, off charger.  I have deleted and reinstalled the Fitbit app at least five times.  

 

Quick note, every once in a while, it will tell me that I've typed in the wrong code and give me a new one.  I'm pretty sure I'm not typing in the wrong code.  

 

Thanks!!

 

Moderator Edit: Clarified Subject.

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Hello @bluebethy, thanks for joining the Fitbit Community, it's great to have you on board. Smiley Happy

 

I appreciate your participation in the Forums and for sharing your experience. I would also like to thank you for letting us know about the troubleshooting steps you've tried so far. At this moment, if your Versa is still unable to pair to your account, I would like to suggest you to try the following steps in order:

 

  1. Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on.
  2. Try setting up your device again.
  3. Restart your Versa by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen.
  4. Try setting up your device again.
  5. If you can't set up after a restart, reboot your phone or tablet (turn it off and then back on).
  6. Try setting up your device again.
  7. If you can't set up after the reboot, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone or tablet.
  8. Try setting up your device again.
  9. If you can't set up after removing all other Fitbit devices, try uninstalling and reinstalling the Fitbit app.

I hope this can be helpful, give it a try and let us know the outcome. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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