01-02-2019
10:22
- last edited on
01-03-2019
08:15
by
MarcoGFitbit
01-02-2019
10:22
- last edited on
01-03-2019
08:15
by
MarcoGFitbit
I've had the Versa since it came out and haven't had any problems. I have a Google Pixel 2. When it updated to Android Pie, I noticed I stopped getting notifications. I have followed the steps listed in the forum to get notifications working again, but this did not work. (Deleting app, removing Versa from bluetooth settings, reinstalling, etc...) I then tried removing the device from the app as was recommended. I now cannot get the phone to recognize the watch.
This is what happens:
Any suggestions? I've tried this process at least 15 times. Different WiFi connections, on charger, off charger. I have deleted and reinstalled the Fitbit app at least five times.
Quick note, every once in a while, it will tell me that I've typed in the wrong code and give me a new one. I'm pretty sure I'm not typing in the wrong code.
Thanks!!
Moderator Edit: Clarified Subject.
01-03-2019 08:20
01-03-2019 08:20
Hello @bluebethy, thanks for joining the Fitbit Community, it's great to have you on board.
I appreciate your participation in the Forums and for sharing your experience. I would also like to thank you for letting us know about the troubleshooting steps you've tried so far. At this moment, if your Versa is still unable to pair to your account, I would like to suggest you to try the following steps in order:
I hope this can be helpful, give it a try and let us know the outcome.