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Unable to pair earbuds with Versa 2

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‎01-01-2020 15:12 - last edited on ‎01-03-2020 15:57 by Fitbit Moderator

‎01-01-2020 15:12 - last edited on ‎01-03-2020 15:57 by Fitbit Moderator

I have a new Versa 2.  My Onn Bluetooth earbuds aren’t recognized by the Versa, but work just fine with my iPad and iPhone.  Are there any recommendations?  

 

Moderator edit: Subject for clarity 

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‎01-03-2020 15:57

‎01-03-2020 15:57

Hello @LynCarter67, welcome to the Community Forums! Sorry for the delayed reply.

 

Thanks for bringing this to my attention, seems odd that you're unable to connect your earbuds with your Versa 2. If you haven't already done so, I recommend you to check the information that's specified on our help article: How do I connect Bluetooth audio devices to my Fitbit watch? and let me know how it goes.

 

Keep me posted and let me know if you have any additional questions. 

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‎01-03-2020 17:04

In response to RicardoFitbit

‎01-03-2020 17:04

I followed the instructions, but my device was not found by my Versa 2. They are fully charged as well.
Lyn

Sent from my iPad
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