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Unable to pair powerboats with Versa 2

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‎01-15-2020 10:06 - last edited on ‎01-17-2020 07:29 by Fitbit Moderator

‎01-15-2020 10:06 - last edited on ‎01-17-2020 07:29 by Fitbit Moderator

Brand new Versa 2 will not find my powerboats headphones.  They worked fine with my old Versa.  Customer support unable to help.  Anyone have an answer?

 

 

Moderator edit: updated subject for clarity

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‎01-17-2020 07:33 - edited ‎05-23-2025 06:10

‎01-17-2020 07:33 - edited ‎05-23-2025 06:10

Hello there @gatorgirl1, welcome to the Community Forums. I'm sorry for the late response. 

As our Customer Support mentioned, we’re aware of it and are working to identify a resolution as quickly as possible. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

Maria | Community Moderator, Fitbit


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