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Unable to pair wireless earbuds to Fitbit Versa

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‎05-22-2019 21:43 - last edited on ‎10-21-2021 13:44 by

‎05-22-2019 21:43 - last edited on ‎10-21-2021 13:44 by

Fitbit Versa will find my JBL FREE Bluetooth wireless earbuds, however when I follow both manufacturers directions to pair them I only ever get a big red X with connection failed! Had absolutely no problem pairing my beats so what is wrong with the JBL FREE? 

 

Moderator Edit: Clarified Subject.

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7 REPLIES 7

‎05-23-2019 06:21 - last edited on ‎03-07-2025 10:18 by Fitbit Moderator

‎05-23-2019 06:21 - last edited on ‎03-07-2025 10:18 by Fitbit Moderator

Hello @ACNewton have a warm welcome to the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for sharing your experience with us. At this moment, before you try to pair your earbuds again, I would like to ask you to perform these steps:

  1. Restart your Versa by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen.
  2. If your earbuds have been paired with a phone, removed them from the phone's Bluetooth Settings. 
  3. Restart your earbuds according to the manufacturer instructions. 
  4. Try to pair them again with the Versa, making sure there are no other Bluetooth devices around. 

Give these steps a try and in case you need anything else, please feel free to reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎06-09-2019 11:42

In response to MarcoGFitbit

‎06-09-2019 11:42

my JBL earbuds wont pair either. I have restarted my versa and earbuds.  I've turned off all other bluetooth devices around and still nothing. My versa either says problem with connection or it just spins forever and says pairing but it never does. Please help.

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‎08-31-2019 00:35

In response to MarcoGFitbit

‎08-31-2019 00:35

I'm experiencing the same issue with my JBL buds not making a connection. They show up on my Fitbit Versa, but the connection attempt just continues loading without being successful. Could you provide some more insight with what the issue could be, or alternative attempts to resolve. I've had no issue connecting the headphones to my phone.

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‎01-20-2020 00:12

In response to tasha32

‎01-20-2020 00:12

Hi I'm also experiencing the same problem I'm so frustrated 

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‎03-05-2020 18:25

In response to 1-b

‎03-05-2020 18:25

I’m having the same issue.  I am so frustrated with this FitBit.  Makes me regret my purchase! 

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‎10-11-2021 08:59

In response to ncmcauliff

‎10-11-2021 08:59

Hi i'm having the same issue now. Was yours resolved??

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‎10-14-2021 03:30

In response to Isbelia

‎10-14-2021 03:30

No, I had no resolution to this query. I had since moved on to a much cheaper pair of earbuds which had no issues with connecting.
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