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Unable to play music on the Versa

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I'm disappointed in this Versa purchase on many levels & wish that I knew before I purchased what I know now. I didn't see this issue addressed when I was researching it so hopefully this will help someone. The #1 selling feature for me was the ability to play music via my Bluetooth device. That's the only reason I bought the Versa instead of a cheaper model. I can't get it to work. My headset works fine with every device I own but not with my watch. It sounds like all of my music is performed by Alvin & the Chipmunks. I've done all the troubleshooting, spent HOURS on the phone with customer "service", had the device replaced and, in a last ditch effort, tried to get help from customer "service" to tell me what Bluetooth headset I could buy that would be compatible (which I should NOT even have to do). On every level, the assistance I have received has been lacking. Now I've spent money on a Pandora account that I got for the sole purpose of using it with the Versa & have a device that doesn't do the main thing I bought it to do. If you're thinking about buying this to listen to music save yourself some money & look elsewhere. 

 

Moderator Edit: Clarified subject, formatting and word choice

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Welcome to the Fitbit Community @Stacy1026. I am sorry for the delayed response. 

 

I appreciate your participation in the Forums and sharing your experience with your Fitbit Versa and Customer Support. Thank you for providing the details of the issue and your troubleshooting efforts. I'm sorry to hear about your experience, I totally understand how you are feeling and appreciate your feedback. Our team is always working on improving our devices and user experiences, and your comments are always welcome.

 

I'll be around if you need further assistance.



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I need my device to do what Fitbit advertises it to do but no one seems to
be able to help with that. If you search this issue online you will see
that it is widespread & has been a problem for people for a long time but
Fitbit hasn't corrected it. You need to make this right for customers who
spent good money on this device & one of the major functional is useless.
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Hi @Stacy1026, thank you for your reply. I am sorry for the delayed response. 

 

I really appreciate your feedback and time you took to let us know your frustration since this helps us to keep improving. Please know that we provide feedback to our team based on the Community posts and we are always working on improving our devices based on what you share here. Upon checking with our Support team, I was told that you have already contacted them. I'd suggest to keep communication open with our team since they have already all the details and special tools to continue assisting you. 

 

Feel free to reach out if you have any other questions.

 

 

 

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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