Unable to receive text messages

[Robertahill]

I have an S9+ and I am unable to get notifications for text messages..I can get it for calls nothing else..what am I doing wrong? I have followed all steps but still coming up empty handed 😔

[Marrrmaduke]

@Robertahill Welcome to the forum! If you have issues with the notifications, please do the following:

1. Turn OFF the Notifications in your Fitbit mobile app and on your Versa, reboot your phone and Versa, and turn the notifications back ON on both devices.
2. Make sure the notifications are ON on your Versa. Press and hold the left button to access quick menu. Turn the notifications to ON.
3. In the Fitbit mobile app, make sure you enabled the notifications and that Fitbit notification service is enabled in your phone settings. It needs to be ON.
4. If your phone is in DND or silent mode, make sure Always vibrate option is enabled in your Fitbit mobile app. Also, it's always a good idea to toggle on/off notifications in the Fitbit mobile app with sync in-between.
5. Make sure that any app you would like to receive notifications for on your Versa has the push notifications priority set to at least HIGH (this can be done in the Android settings>Notifications). Please see my post here for more info. 
6. Also, please make sure Fitbit mobile app is not being optimized by Android (Android settings>Battery>Optimization>Fitbit needs to be marked as not optimized).

As per text notifications and calls on Samsung. Make sure that Preview of the message is enabled - go to your messaging app settings, and enable Preview on the screen. By default, Samsung phones have it disabled, which means message can't be seen on the phone's screen and Versa cannot read it.

[Robertahill]

Thank you so much I will try this and keep you posted 😀

Sent from Yahoo Mail on Android

[Marrrmaduke]

@Robertahill Please do! 😄

[Robertahill]

Sadly it didn't work 😔

Sent from Yahoo Mail on Android

[Marrrmaduke · Accepted solution]

@Robertahill Next step would be to try a different messaging app. For example, Google messages. You will need to set it as a default app on your phone and change the notifications settings for Versa in the Fitbit mobile app. 

[Robertahill]

Ok I will try this and let u know

Sent from Yahoo Mail on Android

[KarrenH]

Worked perfectly!

[melrose630]

Hello all -  I have been having issues since day 1 when I purchased the Versa special addition. All the information I have used and still failed. Does Versa fitbit have any issues using the DEFAULT messaging with (Verizon message app) ???? I have it on my Samsung text message but afraid to change it to the Verizon one. please help

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@Marrrmaduke wrote:

@Robertahill Welcome to the forum! If you have issues with the notifications, please do the following:

1. Turn OFF the Notifications in your Fitbit mobile app and on your Versa, reboot your phone and Versa, and turn the notifications back ON on both devices.
2. Make sure the notifications are ON on your Versa. Press and hold the left button to access quick menu. Turn the notifications to ON.
3. In the Fitbit mobile app, make sure you enabled the notifications and that Fitbit notification service is enabled in your phone settings. It needs to be ON.
4. If your phone is in DND or silent mode, make sure Always vibrate option is enabled in your Fitbit mobile app. Also, it's always a good idea to toggle on/off notifications in the Fitbit mobile app with sync in-between.
5. Make sure that any app you would like to receive notifications for on your Versa has the push notifications priority set to at least HIGH (this can be done in the Android settings>Notifications). Please see my post here for more info. 
6. Also, please make sure Fitbit mobile app is not being optimized by Android (Android settings>Battery>Optimization>Fitbit needs to be marked as not optimized).

As per text notifications and calls on Samsung. Make sure that Preview of the message is enabled - go to your messaging app settings, and enable Preview on the screen. By default, Samsung phones have it disabled, which means message can't be seen on the phone's screen and Versa cannot read it.

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[melrose630]

I had purchased my Fitbit Versa special edition the other day I have been using the Samsung default text message on the phone. I'm afraid to use my Verizon Text message app. Is there any known issues with doing this? I do not want to mess anything up. To be honest I don't have the greatest patience.

Any assistance will be appreciated.

Mel

[melrose630]

Sorry about the duplicate message, my system crashed and stated that I couldn't post the first one.

Thanks everyone ;0)

[melrose630]

Sorry it doesnt work

[Anamartins]

I am having the same problem with my versa. 2 days ago I was getting all notifications but now stopped to work everything.  I can't choose WhatsApp and email to get notifications as they are saying "DEFAULT TEXT MSG " anyone can help me ??? Pleasee

[Shykesan]

I don't get call notification or text messages on my watch. I ve tried all the method suggested. I also observed that on my fitbit app, there is no text messages or calls under notification. What could be the reason