help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to receive text notifications

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-21-2019 19:42 - last edited on ‎11-25-2019 15:23 by Fitbit Moderator

‎11-21-2019 19:42 - last edited on ‎11-25-2019 15:23 by Fitbit Moderator

My Fitbit app is up to date and I still do not receive my texts messages on my versa. What can be done?

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
1 REPLY 1

‎11-25-2019 15:28

‎11-25-2019 15:28

Hi @1mlara. Welcome to the Forums. I'm sorry for the delayed response.

 

Thanks for letting me know about your Versa, and let me help you with the text notifications. Just to confirm, are you able to receive the rest of your notifications (calls, calendar and apps)? Also, may I know your phone's model and OS version?

 

If you've not done so, please try to the troubleshooting steps described in this help article. Also, make sure the notifications are enabled in your watch by swiping down from the top of your watch's screen, tapping on quick settings icon and making sure Do Not Disturb (little circle with line) and Sleep Mode (little moon) settings are turned off.

 

By the way, I've moved your post to the Versa board so you can receive more related responses about this situation, and to keep our forums organized.

 

Keep me posted.

Best Answer
0 Votes