01-20-2019
17:38
- last edited on
04-22-2019
11:32
by
MarcoGFitbit
01-20-2019
17:38
- last edited on
04-22-2019
11:32
by
MarcoGFitbit
After the recent os update I was able to see my sleep info on the Versa in the Today app. However that sleep section no longer shows up. It is no longer an option under settings. I have restarted the watch, but it still does not show up or give the option to select it. Did fitbit remove that panel from the Today app on the Versa?
Moderator Edit: Clarified Subject.
01-20-2019 19:39
01-20-2019 19:39
@MadtownMike Today app is buggy. Uninstall and reinstall Fibit app. Reboot your phone. Reboot your Versa by pressing and holding the left and bottom right buttons until Fitbit logo flashes. Open Fitbit mobile app and sync several times. Wait. Today app should update within a few hours.
04-15-2019 09:09
04-15-2019 09:09
I have the same issue as @MadtownMike; I've taken every step that you've suggested (also tried unpairing and pairing device/phone) and it's been over 12 hours since I've reset everything - sleep is still not an option under today. From the app, it seems it stopped syncing sleep in any form about a week ago. Any other suggestions to try?
04-22-2019 06:05
04-22-2019 06:05
@Miss.Dee Make sure that Fitbit mobile app is up to date. Also, open fitbit app, tap on Versa, go to apps and check if there's an update for Today app. If yes, install it. If this does not work and your Versa syncs without issue, the last thing you can try is a factory reset (restoring your tracker to factory defaults). This will wipe your Versa, so please sync first. You will also need to delete your tracker from your Paired Devices list in your phone Bluetooth settings. You can perform factory reset by going to Settings on your Versa, scrolling down to About and tapping Factory Reset. Once Versa resets to factory defaults, you will need to set it up again by adding it as a replacement device in the Fitbit mobile app.
04-22-2019 11:34
04-22-2019 11:34
Hello @Miss.Dee thanks for joining the Fitbit Community, it's great to have you on board. It's nice to see you too @Marrrmaduke thanks for all your help.
@Miss.Dee first of all, I would like to apologize for the delay in the response. I appreciate your participation in the Forums and for sharing your experience with us. At this moment, if the instructions provided by @Marrrmaduke are helpful to you, please mark their post as a solution. This will be very helpful to other members facing the same situation.
Now, if you need further assistance, please let us know. We'll be happy to help.