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Unable to set up Versa 3

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‎01-13-2024 07:33 - last edited on ‎01-16-2024 13:50 by Fitbit Moderator

‎01-13-2024 07:33 - last edited on ‎01-16-2024 13:50 by Fitbit Moderator

Versa 3 not getting past logo screen. 

My watch will not move past logo screen. I have tried charging, resetting but nothing. 

Any suggestions?

 

Moderator edit: updated subject for clarity. 

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‎01-16-2024 13:52

‎01-16-2024 13:52

Welcome to the Fitbit Community, @Bluefrogman2000. I'm sorry to hear that your Versa 3 will not move past logo screen and thank you for letting us know about the steps you have followed in order to correct this. 

I noticed that you already got in touch with our Support Team and that you're receiving assistance.

We look forward to get you back on track.

Andrea | Community Moderator, Fitbitp>

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