Unable to set up Versa Lite.

[Jazzj]

ive Been trying for this past two days to set up my versa lite, without success.  Every time  it says update failed.  I have followed every suggestion I can find: have restarted both iPad and tracker several times, removed all other Fitbits from app, tried on laptop, removed and reinstated tracker several times, removed all other Bluetooth items from iPad (and there were no others on laptop). Mightily fed up, nothing seems to work.  It does show on the app, with message that update is needed, but that fails too. 

Any words of hope? Suggestions? Or do I return it and end my love of Fitbit?

Moderator Edit: Clarified Subject.

[Jazzj]

I appreciate everyone is really busy, but if anyone can  help I would be really grateful. At the moment my versa lite is packed up ready to return to the shop, and I’d much rather keep it if I can get it working. 

[Billversa]

I had to return my first versa (wouldn't setup) and my second versa (sync problems) it seems like the mods are overwhelmed with the amount of problems coming in. 

[Jazzj]

Thank you so much for your reply.  No help from Fitbit, guess it’s going back. Such a shame, but what I’ve done essentially is pay almost £150 for a piece of silicone: it will be going back. Good luck with yours! 

[MarcoGFitbit]

Hello @Jazzj and @Billversa I hope you're doing well, it's nice to see you around the Fitbit Community. 

@Billversa I appreciate you have shared your experience with us, I'm sorry to hear you had to return your Versa due to the issues you were experiencing with it. 

@Jazzj thanks for reporting this to us and for letting us know the troubleshooting steps you've tried so far. It seems your Versa Lite is able to set up but not finishing the update, in which case I would like to suggest you that before you begin the firmware update, make sure your watch is plugged into the charger and in range of your Wi-Fi network during the update. For best results, use your home or work Wi-Fi network. If you've never connected your watch to WiFi, see How do I connect my Fitbit watch to Wi-Fi?. If your Versa is having trouble updating with WiFi, please try the following:

1. Make sure your watch is connected to the Wi-Fi network you want to use. 
2. Move your watch closer to your router.
3. Make sure your router is connected to the internet. 
4. Restart your watch by holding the back (left) and bottom buttons until you see the Fitbit logo.
5. Try again to update your watch.

If the update fails, restart your mobile device and try to update again. If your Versa can't update over WiFi follow the on-screen instructions in the Fitbit app to update your watch over Bluetooth instead. Note that firmware updates over Bluetooth may take significantly longer to complete. If the Versa is having trouble updating through Bluetooth try the following:

1. Try turning Bluetooth on and off on your phone.
2. Restart your watch by holding the back (left) and bottom buttons until you see the Fitbit logo.
3. Try again to update your watch.
4. Restart your mobile device and try to update again.

Give these steps a try and let us know the outcome. 

[Jazzj]

I’ve done all of this several times with no joy. Even tried factory reset. Failed. Useless. 

[Suchi_2013]

I am facing same issue. It should be more user friendly. If I have to struggle and juggle for hours what is the point in this purchase? I am returning it.

[Lizzie334]

Hello,

i have tried to update my Versa for months now...I've tried everything that has been recommended.  for some reason it gets to 98% and then nothing for hours....WTF

[Lizzie334]

i have tried to update my Versa for months now...I've tried everything that has been recommended.  for some reason it gets to 98% and then nothing for hours....WTF

[Mel2002]

My Versa Lite doesn't have wifi capabilities and does not have two buttons. Are there instructions like this for the Versa Lite? I have tried setting this up for three days. The firmware update keeps failing. Did a factory reset and the watch can't be setup now.  

[NonnaDeb]

Ugh!! Just got mine Wednesday and haven’t been able to use it yet. Tried everyday to set it up with no success. Today was the first time I got to 100%, but it only tracks my steps...nothing else is working...says it needs to update!! I’ve done the update at least five times today with no success, seriously this shouldn’t be this difficult! Everyday I had to add my Alta back on...which only took two minutes. I am so bummed, really thought I finally had it today. C’mon Fitbit, you need to resolve this major problem!!

[CristineC]

I'm having the same setup problem.  I get to 1-2% download of the update, and get the "update failed" message.  I've tried all of these restart/reboot/reload Fitbit app suggestions multiple times in multiple orders and still get to exactly the same point.  And I'm not sure what this means ("back (left) and bottom buttons") since the Versa Lite has only one button and it's on the side.  Unless some accurate advice for the update is provided, I guess it's going back.  It's a shame, since I really like the look of it and was looking forward to using it.

[NonnaDeb]

Has anyone tried to take your Versa Lite to the “Geek Squad”@ Best Buy to see if they can help?

Sent from my iPad

[Mantha77]

I e had my lite for 2wks last friday 10/11/19 I updated my versa lite and my text notifications stopped did all steps and last result was factory reset I I did the factory reset monday 10/14/19 around 9pm and here it is tuesday 5am and all that's on my screen is a logo with a half blue screen what's going on how long should the factory reset take I love my watch

[NonnaDeb]

I know....I ended up sending mine back. Was so disappointed because I also really liked the watch. I was with my friend today who received a Versa Lite from her kids on Mothers Day....and hers works fine!?! I’ve been looking at others, but haven’t made a decision on anything yet. I was going to order another Versa, but.....I don’t know! Good luck!

Sent from my iPad

[Sian81]

Did you get an answer / resolve, this is exactly what has happened to me 

[Jazzj]

 Nope, gave up and sent it back! Wasted far too much time on it, and it just didn’t work. (And neither did the replacement)

[NonnaDeb]

Hi! While on the phone with them, per their request I tried setting it up on my computer, instead of my iPad....since the computer had Windows 10. That didn’t work either, the software associated with the set-up kept failing!?! I ended up sending it back, very disappointed because I loved the look and feel....and the price! QVC (shopping network) just had it for $99....but I wouldn’t take the chance even at that price! I have the Alta, and that sets up so quickly. My friend has the Versa Lite, and hers is fine!? But when I got on the Fitbit Community site, I saw many, many people having the same problem. Sorry I didn’t have better news!

Sent from my iPad

[Mantha77]

Not really called tech service for the versa lite and they said that they
could see the versa lite trying to update they said that I could either
return it to the store or they would send me another me I opt for store
return and I ended up getting the versa 2 just paid the difference

[NonnaDeb]

How is the Versa 2 working for you?

Sent from my iPad