Unable to set up Versa Lite.

[Jazzj]

ive Been trying for this past two days to set up my versa lite, without success.  Every time  it says update failed.  I have followed every suggestion I can find: have restarted both iPad and tracker several times, removed all other Fitbits from app, tried on laptop, removed and reinstated tracker several times, removed all other Bluetooth items from iPad (and there were no others on laptop). Mightily fed up, nothing seems to work.  It does show on the app, with message that update is needed, but that fails too. 

Any words of hope? Suggestions? Or do I return it and end my love of Fitbit?

Moderator Edit: Clarified Subject.

[NonnaDeb]

I know....I felt like I lost a whole week trying to get it to work!

Sent from my iPad

[CristineC]

I got lazy and it's still sitting on the kitchen counter after all my failed attempts to set it up.  I should try one last time and then send it back, otherwise they're keeping my money for nothing!

[peabody67]

Hi, I am having a similar issue. I recently bought a versa lite, and it's stuck on the very first screen- it just says "to start, download the fitbit app." I have done this, and the fitbit appears in the app, but I can't complete the update. The bluetooth connection is terrible, it keeps disconnecting. I also cannot find the "watch tile" thing anywhere to try to connect to wifi. Any help would be appreciated, I am on the verge of just returning it. It so far does not seem worth the trouble.

[Mantha77]

I had to call customer service and they pretty much told me that it wasnt
compatible with my note 9 although I had it for 1 to 2 weeks after the
update it started doing just what your lite is doing but they could see on
there end my lite trying to connect but it never did so with that being
said they told me to either return it and get another one and I returned my
lite back to the place hubby bought it from and bought the versa 2 and it
works perfectly

[ShandaB619]

I had the same issue "update failed".  After trying all of the suggestions in the replies...here's what finally worked for me.  I unistalled the fitbit app and restarted my phone.  Voila, that did the trick.  Installed like a charm after that.  

[RHRedemption]

I had the same problem and was thinking about returning it, but that would've been such a hassle because I got it second hand. I ended up being able to download it all and then it would constantly switch on and off. Eventually I switched from my phone to my tablet, charged my Versa lite through the PC port and then it started installing the update!

So, things to try:

- Switch device and try removing / adding the fitbit again

- Charge your fitbit through a USB port instead of the charging block.

- Disconnect every other Bluetooth item (Not sure how much this worked)
- Have a stable home/work WiFi through the process.

[JuanJoFitbit]

Hi @RHRedemption, welcome to our Fitbit forums! I'm sorry about the constant restarts issue that your Fitbit Versa experienced. However, I'm so glad to hear that you managed to get this issue resolved. Thank you for sharing the steps you followed since I'm pretty sure that this will help other users that experience the same issue.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often and please stay safe.

[NonnaDeb]

Thanks for the info! I did send mine back...got it from Amazon, so that was easy. When the Versa was on sale at Costco, I got that instead. Works great, no problems. Glad to hear you got yours working.

Sent from my iPad

[JuanJoFitbit]

Hi @NonnaDeb, that's great news! I'm glad to hear that you got a new device. Thank you for posting the update here.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀

[Gonzalez_84]

I’ve been doing this for a week. What do I do?

[NonnaDeb]

I ended up sending mine back, when the Versa 2 went on sale....I ordered it. My husband and I tried for two weeks on and off....Good Luck!

Sent from my iPad

[Gloria171]

I’ve been having the same problems and this is the second one I’ve bought. I never had a problem the first time I set up my device so I’m not really sure why it’s a problem now but I really wish it would stop because I’m not very happy right now

[Gloria171]

I agree with jazz I can’t get anything to work at all and I’ve even tried to see if it was my phone and it isn’t so I’m not sure what else I need to do