Unable to set up Versa back in my account.

[SunsetRunner]

After extensively trying every option outlined here to re-connect my versa to my Iphone 8, this includes reloading the app, restarting, disconnecting and reconnecting bluetooth... I gave up and went for a factory reset, now not I've got a flashing fitbit logo and no restart on the device. This thing has been buggy since the day it arrived now it can't even go through set-up to try again. Any ideas other then boxing this up and sending it back? 

Moderator Edit: Clarified Subject + Word Choice.

[MarcoGFitbit]

Hello @SunsetRunner, thanks for joining the Fitbit Community, it's great to have you on board. 

Thanks for bringing this situation to my attention and for letting me know the troubleshooting steps you've tried so far. At this moment I would like to suggest you to try the following steps in order:

1. Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on.
2. Make sure you have a strong WiFi signal and that there are no other Bluetooth devices around that might interfere with the setup process.
3. Restart your Versa by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen, then try to set up again.
4. If the Versa is not restarting, please plug it in and leave it for 10 minutes or until the screen shows it's charging.
5. If you can't set up after a restart, reboot your phone or tablet and try to set up again.
6. If you can't set up after the reboot, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone or tablet and try to set up the Versa one more time. 

I hope this can be helpful, give it a try and let me know the outcome. 

[SunsetRunner]

Thanks for this, I spent a significant amount of time on with support who gave me all of these suggestions, none worked. I also had a follow up email from the specialist team with the exact same recommendations. I've decided to exchange the product directly through the retailer which very low expectations of a second one working. 

[MarcoGFitbit]

Hello @SunsetRunner, I hope you're doing well, thanks for taking the time to reply. 

I appreciate you have let me know you've already contacted our Support Team. I sincerely apologize for all the inconveniences you've experienced with the Fitbit Versa. I understand your decision of exchange the watch through the retailer and in case you need further assistance with the new watch, please feel free to reply, I'll be happy to help. 

Thanks for all your patience and understanding, see you around.