Unable to set up Versa on new account after deleting old account.

[cfmfit]

Hello, I just Got my fit bit yesterday and originally linked it to my old account. Well thag has info from years ago so I deactivtaed it and started a new account right away. Now I don’t my versa is syncing to this new account. I tried to set up device and I keep Getting and error box. 

Anu help would be great. Thanks! 

Moderator Edit: Clarified Subject.

[Marrrmaduke]

@cfmfit welcome to the forum! Try this:

1. Remove Versa from the Paired Devices list on your phone (OS Settings)

2. Reboot your phone and Versa (press and hold the left and bottom right buttons until Fitbit logo appears)

3. Place Versa in a charger

4. Login to your new account

5. In the Fitbit app tap on the Account icon (looks like a business card) and choose Set up a Device. Choose Versa and follow instructions on the screen.

[cfmfit]

Thank you for the help, unfortunately that did not work. 

[MiracleMama]

I am not techie at all but if your Versa is connected to bluetooth try to turn off the bluetooth on your phone and then turn it back on after 30 seconds, reconnecting your Versa to it. I've had issues with my phone not syncing with my Versa and read about this in a forum. It seems to work for me (sometimes it takes a few tries). Good luck with your issue!

[Marrrmaduke · Accepted solution]

@cfmfit Have you tried factory reset? You will also need to delete your tracker from the Paired Devices list in your phone Bluetooth settings if you haven't done it yet, then reboot your phone. You can perform factory reset by going to Settings on your Versa, scrolling down to About and tapping Factory Reset. Once Versa resets to factory defaults, try setting it up again by adding it as a replacement device in the Fitbit mobile app. 

[cfmfit]

Thanks! I thino my Fitbit is resetting now. Do you know how long it takes to reset? It just has the Fitbit logo on it. 

Thanks!

[Marrrmaduke]

@cfmfit not long. Once it's done it will display setup screen. Plug it in the charging dock near the router and set up as a new device.

[cfmfit]

Do you know what this  means? 

[Marrrmaduke]

@cfmfit Yes. Factory reset wasnt successful. It didn't clear the data. Usually syncing the tracker again resolves this error but the tracker is not linked to your old account (as you deactivated it = removed from the account). Try pressing the left button for a few seconds. If this doesn't help try rebooting (press and hold the left and bottom right buttons until Fitbit logo appears)       @

[cfmfit]

Sorry I am asking so many questions. I think I figured out what was wrong. 

I had an account hears ago with an old Fitbit and I wanted To start over with new info. So I deactivated My original account but i already synced the versa to it. 

Do you know if I can Unsync the versa to my old account and then resync to the new account? 

[Marrrmaduke]

@cfmfit by deactivate you mean you deleted the account? Is the tracker still linked to that old account? Can you log in to it?

[cfmfit]

Yes, deleted. But you have 7 days to log in. 

I logged into old account and the new versa is still synced there and working. 

But I would like it to sync with my new account. Is this possible? 

Tha k you for all your help! I’m new to this. 

[Marrrmaduke]

@cfmfit ok, please open Fitbit mobile app, log in with your old account, reboot Versa and try to sync. Let's hope that removes the error message.

[cfmfit]

Yep! It’s working now!

any way to sync this with new account? 

[Marrrmaduke]

@cfmfit Now, don't delink it from old account yet. First go to settings app on your Versa and factory reset it again. Make sure it displays set up screen after the reset. Let's do it step by step. After you successfully factory reset the tracker, remove it from paired devices list on your phone and from the old Fitbit account (delete in the Fitbit mobile app). Then, log out from Fitbit mobile app, reboot your phone and log in to Fitbit account using your new account credentials. Place Versa in a charging dock near the router (you will need strong wifi to download the firmware update) and set up a new device in Fitbit mobile app. Follow instructions on the screen.

[MarcoGFitbit]

Hello @cfmfit and @MiracleMama have a warm welcome to the Fitbit Community. It's great to see you too @Marrrmaduke, thanks for all your help. 

First of all, I would like to apologize for the delay in the response. I'm very gald you have come back and let us know your issue has been resolved after following @Marrrmaduke's troubleshooting steps. In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!