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Unable to set up Versa with iPhone 6

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‎04-19-2019 05:26 - last edited on ‎04-20-2019 07:52 by Moderator Alum

‎04-19-2019 05:26 - last edited on ‎04-20-2019 07:52 by Moderator Alum

Hello

First, I was excited to return to the Fitbit family when I needed to replace my tracker.

 

I read and researched and found the Versa would meet my fitness and personal health needs. Sadly, I wished I read these forums over the past year to see the issues of setting up the device on various types of phones. I have spent the last 24 hours trying to set up my Versa (iPhone 6, iOS 12.2 and Fitbit app 2.92 ) followed forum instructions, watched videos and can not get this set up. I am now extremely frustrated, disappointed.  I always found Fitbit to be responsive to needs and upgrades done timely fashion.but the issues seems to have persisted for some time.

 

Is there a fix in site or do I need to reconsider my choice???

 

 

Moderator Edit: Clarified Subject.

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‎04-20-2019 07:53

‎04-20-2019 07:53

Hello @Mackee73 thanks for joining the Fitbit Community, it's great to have you on board. 

 

I appreciate your participation in the Forums and for sharing your experience with us. I would also like to thank you for having tried to troubleshoot this issue prior to contact us.

 

At this moment, it will be very helpful for us to know exactly which troubleshooting steps you have tried so far so we can determine what we should do next, so please reply to us with that information. 

 

Thanks for your patience and understanding, we'll be waiting to hear from you. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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