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Unable to set up Versa with iPhone X.

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‎05-30-2019 05:51 - last edited on ‎05-31-2019 06:57 by Moderator Alum

‎05-30-2019 05:51 - last edited on ‎05-31-2019 06:57 by Moderator Alum

Hello 🙂 

 

I just received a Versa yesterday and I am not able to connect it to my iPhone X via the FitBit App.  I have downloaded the newest update (iOS 12.3.1), i have powered my phone off and on, turned off and on the bluetooth,  disconnected any other bluetooth devices and distanced myself from them just in case, i have deleted the FitBit app and downloaded it again, i am securely connected to WiFi, and my FitBit is fully charged and plugged in.  Any help with this would be greatly appreciated! 

 

Thank you so much!

 

Moderator Edit: Clarified Subject.

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‎05-31-2019 07:00

‎05-31-2019 07:00

Hello @SummerMorris have a warm welcome to the Fitbit Community. 

 

I appreciate your participation in the Forums and for sharing your experience with us. I would also like to thank you for having already tried to troubleshoot this issue on your side. 

 

At this moment, if your Versa is still having trouble setting up, please try the following steps in order:

 

  1. Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on.
  2. Make sure you have a strong WiFi signal and that there are no other Bluetooth devices around that might interfere with the setup process.
  3. Restart your Versa by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen, then try to set up again. 
  4. Plug in your Versa and make sure it's charging.
  5. If you can't set up after a restart, reboot your phone or tablet and try to set up again.
  6. If you can't set up after the reboot, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone or tablet and try to set up the Versa one more time. 

Please give these steps a try and let us know how it goes. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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