Unable to set up Versa.

[Senga42]

I have been trying to set my versa up for 2 days now.  I have removed device numerous times from account.  It is failing everytime to connect to WiFi or Bluetooth.  I have turned off both as per help guidelines.  I have turned off firewalls and in paired other Bluetooth devices.

This set up shouldn't take this long.  Any advice would be fregrea appreciated before I have to return another faulty Fitbit product.

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Senga42, have a warm welcome to the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for sharing your experience with us. I would also like to thank you for letting us know the troubleshooting steps you've tried so far. At this moment, I would like to suggest you the following, please follow these steps in order:

1. Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on.
2. Make sure you have a strong WiFi signal and that there are no other Bluetooth devices around that might interfere with the setup process.
3. Restart your Versa by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen, then try to set up again.
4. If you can't set up after a restart, reboot your phone or tablet and try to set up again.
5. If you can't set up after the reboot, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone or tablet and try to set up the Versa one more time. 

Please note that you can skip setting up WiFi on your Versa when setting it up for the first time. You can set up the WiFi connection later on by tapping on Account > Versa > WiFi Settings.

I hope this can be helpful, give it a try and let us know the outcome. 

[Senga42]

I have done all of that advice Nd 3 days on I am still unable to set up the Versa. Therefore have no other option but return yet another Fitbit product as defective and regards my money.

My EML-L09. On O2.

[ldagata]

I had the same problem.  My charge 2 screen went black after 15 months of owning it.  So I decided to upgrade and replaced it with the Versa.  As soon as I received it I tried updating the firmware and was unable to download the firmware. I tried for 5 days straight. I reset it 5 times. I even tried different WIFI networks thinking it was my internet connection but it is definitely a device issue. I finally gave up and sent it back to the warehouse. It was extremely frustrating!

[AAlmanza]

This only applies if you set a clockface theme on your versa. My solution was random. I spent days and hours trying to update my Versa. I used an android tablet, phone and an iPhone and none of these would update. It would update for hours and it never finished. I noticed that my selected theme (clockface) weather was stuck on 36 degrees and rainy for over a month (I live in Texas) so definitely not working right. I changed my theme and there you go. I selected to update my tracker again for the umpteenth time and in less than 20 minutes it was complete.