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Unable to setup Versa 2 on Windows 10 with Dongle

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‎04-23-2021 02:42 - last edited on ‎04-23-2021 16:06 by Fitbit Moderator

‎04-23-2021 02:42 - last edited on ‎04-23-2021 16:06 by Fitbit Moderator

I am trying to connect my Versa 2 with the Fitbit App on my laptop. I bought the dongle to make it possible (it says on the fitbit website, that the Dongle works with every fitbit device), but unfortunatly it does not work. 

 

Can someone please help me, I dont get the explanation on the FAQ page.

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎04-23-2021 07:52

‎04-23-2021 07:52

Hi @radisli the dongle acts as a bridge between your Versa 2 and the Fitbit servers. It doesn't work if your computer isn't compatible. See if this article helps any - click to read. You need Windows 10 or you need to get the Fitbit Connect software to use on Windows 8.1, but read the article and see what's going on and let us know. If you don't meet the requirements, there isn't much else to do to use your computer. Do you have a compatible smartphone or tablet?

Stepping in the U.S.A. since September 2013. Android 14

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‎04-23-2021 13:27

In response to Odyssey13

‎04-23-2021 13:27

I am on windows 10. What do I have to do other then open the fitbit dektop app, insert the dongle and press sync?

(and yes I can use the phone for now, but I would prefer to sync it to the laptop.)

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‎04-23-2021 13:29

In response to Odyssey13

‎04-23-2021 13:29

@Odyssey13 

I am on windows 10. What do I have to do other then open the fitbit dektop app, insert the dongle and press sync?

(and yes I can use the phone for now, but I would prefer to sync it to the laptop.)

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‎04-23-2021 17:33 - last edited on ‎05-22-2024 07:55 by Fitbit Moderator

In response to radisli

‎04-23-2021 17:33 - last edited on ‎05-22-2024 07:55 by Fitbit Moderator

Hi @radisli. Welcome to the Community Forums. @Odyssey13 Thanks for stopping by to help our members.

@radisli Thanks for sharing detailed information about your Versa 2, as well for every step tried prior to posting. Before anything else, let me explain that your Versa 2 was optimized to work with Android and Apple devices to ensure its connectivity and the performance of its features. While the Dongle is a universal item that can be used with older device however, it's not possible to use it with your watch.

I'm sorry for this inconvenience and I'd suggest to use a mobile device that meets the requirements to complete the setup process. Once your watch has synced, you can use the Windows 10 app to see your data and the progress toward your goals.

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