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Unable to setup Versa after factory reset

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‎06-16-2020 14:48 - last edited on ‎06-20-2020 18:41 by Fitbit Moderator

‎06-16-2020 14:48 - last edited on ‎06-20-2020 18:41 by Fitbit Moderator

It all started with my heart rate not working. I would do a reset and it would work for a few hours and then fail again- go gray. Then, I noticed that my battery started dying quickly. From 100 to 80 in less than an hour. Today, my Versa was restarting itself constantly. Maybe 50 times an hour until the battery died. I charged it, turned off blue tooth, reset, blah blah. Everything the site says to do. Finally, I did a factory reset. Now, I cannot set up my device. The App does not register that the Versa is in the charging station. I have tried to reset again. Nothing works. Is this Versa gone forever? 

 

Moderator Edit: Clarified subject

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‎06-20-2020 18:41

‎06-20-2020 18:41

Hi @Agonga, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post. I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes.

 

Keep me posted. 

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