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Unable to setup a new alarm

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‎06-19-2020 16:54 - last edited on ‎06-19-2020 22:49 by Fitbit Moderator

‎06-19-2020 16:54 - last edited on ‎06-19-2020 22:49 by Fitbit Moderator

My Versa 2 alarm app won't open hence I can't set an new alarm.

May i know why?

I want to delete and reinstall but when I go to app section it doesn't give me the option to delete

Ps: the old scheduled alarm is still in place.

 

Moderator Edit: Clarified subject

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‎06-19-2020 22:49

‎06-19-2020 22:49

Hi @Cherios, welcome to the Community Forums!

 

Thanks for bringing this to our attention. To resolve this situation, I recommend you to restart your Versa 2 following the next steps:

 

  1. For Fitbit Versa Lite Edition and Fitbit Versa 2, hold the back button for 10 seconds.
  2. Let go of the buttons.
  3. If you still have issues with your device, turn it off and turn it back on. For more information, see How do I turn off my Fitbit device? 

 

After doing that, please try to set a new alarm and also check:  How do I manage alarms on my Fitbit device?

 

Keep me posted.

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