Unable to setup brand new Versa Lite

[SunsetRunner]

Bought a Fitbit versa lite this morning , the password came up and connected it To my iPhone however it’s not sitting on what seems like an update screen for the past 4 hours and it’s about 1/4 of the way there and is saying it’s not connected to the Bluetooth on my phone nor in the app. It will not allow me to connect into the app or Bluetooth and when I restart it goes back to the same screen. Any help wud be appreciated I’m extremely annoyed as it cost a lot of money. TIA

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @SunsetRunner, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here, I understand how frustrating this matter can be for you. Since you're experiencing difficulties with the setup process of your Versa Lite, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes.

You can also learn more about how the first firmware update works on this help article.

I'll be here if further assistance is needed.

[didiarim]

This is happening to me also, I have talked to 3 people and done all the troubleshooting. Still every update fails.. How do I fix this, didnt think it would be so difficult considering it was 200$

[RicardoFitbit]

Welcome to the Community Forums @didiarim.

Thanks for sharing your experience with me. To move forward with the issue you're experiencing, can you please let me know if the troubleshooting steps from my previous post were already tried? I'll be waiting for your reply.

Don't hesitate to ask me any additional questions you may have. 

[SunsetRunner]

I had tried absolutely everything on this forum and everywhere else but in
the end up I had to return it

[RicardoFitbit]

Thanks for your update @SunsetRunner.

I appreciate the details that were shared in your post, I'm sorry to know that you were experiencing the same issue and that you returned your Fitbit device. Please do not hesitate to contact me back if you need anything else or if you have any additional questions for me to answer, I'll be here ready to help you with anything related to Fitbit.

It was a pleasure to help you.