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Unable to swipe my Versa's screen after firmware update

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‎01-19-2020 13:08 - last edited on ‎01-20-2020 04:21 by Fitbit Moderator

‎01-19-2020 13:08 - last edited on ‎01-20-2020 04:21 by Fitbit Moderator

 I installed firmware 70.7.14 and since I need to restart my Versa regularly in order to swipe or touch. The battery also needs to be charged daily. Neither of these were issues before the update. 
online chat confirmed the issue but said they would not fix the issue. Replacement was the only option with a small discount. 
why would I buy this product again after they released a faulty firmware.

 

 

Moderator edit: updated subject for clarity

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‎01-20-2020 04:20

‎01-20-2020 04:20

@Thom68, welcome to our Fitbit Community. I'm sorry to hear about the display and battery issues that your Fitbit Versa experienced.

 

I'm also sorry to hear that your watch is no longer under warranty. The warranty period is good for 365 days, starting from the date of firs setup.

 

I totally understand how you feel about this and we really appreciate your feedback and comments since this helps us to keep improving.

 

I'll be around if any question arises.

JuanJo | Community Moderator

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