Unable to unlock Versa 2 after unpairing it

[Chelsea13conen]

versa 2 wont reconnect to my fitbit app, because it was locked out on my watch and then deleted from my account to try and reset it. Now the code is sent to the watch to add my device and i cant see the code because the fitbit is still locked out. Help! Tia

Moderator Edit: Clarified subject

[LizzyFitbit]

Hi @Chelsea13conen. Welcome to the Community Forums.

Thanks for the troubleshooting steps tried to get your Versa 2 working. Before anything else, let me explain that to unlock your watch with your phone, its required to have your watch paired and synced with the Fitbit app. Because your Versa 2 isn't longer connected, I've contacted our Support team and requested a case on your behalf so you can receive further assistance. There might be a delay in their reply due the recent recent events affecting our operations, however, they'll get in touch with you soon.

[Chelsea13conen]

Hi Lizzy, no one has yet to contact me unfortunately 😞 

[CindiLi]

You can directly contact support here:

https://myhelp.fitbit.com/s/support?language=en_US

[LizzyFitbit]

Hi @Chelsea13conen and @CindiLi, it's always great to see you in the Community Forums.

@Chelsea13conen, thanks for keeping me posted and I'm sorry for the delay in our team's response. I just got in touch with our Support team and it seems they've sent you an email with more details a few days ago, however they didn't receive a reply. In this case, I'd recommend to double check your inbox, spam and junk folders and follow their instructions. I'll still forward your post so they can continue helping you with this matter.

@CindiLi, thanks for stopping by to help our members. You're awesome!