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Unable to unlock Versa with my phone.

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‎11-23-2018 08:00 - last edited on ‎11-24-2018 11:25 by Moderator Alum

‎11-23-2018 08:00 - last edited on ‎11-24-2018 11:25 by Moderator Alum

My watch is showing a message to "unlock with your phone" and I can't! I can't see the time, or even use the watch. I have tried disabling my password on my Fitbit app but it won't let me! I need help please!

 

Moderator Edit: Clarified Subject + Format.

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‎11-24-2018 01:26

‎11-24-2018 01:26

Have you read the following help article regarding the device lock? 

Community Council Member

Nathan | UK

Looking to get more sleep? Join the conversation on the Sleep better forum.

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‎11-24-2018 11:26

In response to N8teGee

‎11-24-2018 11:26

Hello @SunsetRunner, I hope you're doing well, it's great to see you around the Fitbit Community. It's nice to see you too @N8teGee, thanks for all your help. Smiley Happy

 

@SunsetRunner, I appreciate your participation in the Forums and for sharing your experience with us. If you have already tried the troubleshooting steps listed on the link kindly provided by @N8teGee and you're still having trouble unlocking your Versa, please let us know so we can assist you further. 

 

Thanks for your patience and understanding, we'll be waiting to hear from you. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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