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Unable to unlock Versa with phone.

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‎04-16-2019 10:56 - last edited on ‎04-17-2019 07:13 by Moderator Alum

‎04-16-2019 10:56 - last edited on ‎04-17-2019 07:13 by Moderator Alum

Hi, 

My versa was connected to my son mobile. Then he locked it and deleted the App from his mobile.

We tried to reinstall from same mobile and others mobiles but it still shows "Unlock with your phone".

I tried to do factory reset by pressing the buttons but it still shows the same message  

Appreciate your support 

 

Moderator Edit: Clarified Subject.

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‎04-17-2019 07:17

‎04-17-2019 07:17

Hello @AbuAhmed thanks for joining the Fitbit Community, have a warm welcome. 

 

Thanks for your participation in the Forums and for sharing your experience with us. Thanks for having tried to troubleshoot this situation before reaching us out. At this moment, I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.

In case you need anything else, please feel free to reply as well. Happy stepping. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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