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Unable to update Versa 3 firmware

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‎02-05-2025 13:18 - last edited on ‎02-06-2025 10:02 by Fitbit Moderator

‎02-05-2025 13:18 - last edited on ‎02-06-2025 10:02 by Fitbit Moderator

Do everything as stated in instructions. Update lasts about 5 seconds, X appears on watch. Phone app states update done. But continue to get

 

Moderator Edit: Clarified subject.

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‎02-06-2025 10:17

‎02-06-2025 10:17

Welcome to the Fitbit Community, @Wed8916. I'm sorry to hear that you haven't been able to update your Versa 3. I'll be glad to assist.

Do you see the pending firmware banner on the app? When you try updating your watch does it only take 5 seconds? Have you checked help article: Why can't I update my Fitbit device?

Andrea | Community Moderator, Fitbitp>

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Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
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‎02-06-2025 11:40

In response to AndreaFitbit

‎02-06-2025 11:40

when I get the banner on the fitbit app and respond to the install, it
takes about 5 seconds and the X appears on the watch and the fitbit app on
the phone acknowledges the update has completed, but the request for
firmware update reappears on the watch face
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