Unable to update Versa Lite firmware version

[Kimmygowland]

So my versa lite screen was frozen I contacted support they told me it was defective so sent me out a replacement, went to set it up today and it needs updating however after trying all day it will not update it keeps saying it has failed! 😭😭😭 I'm stuck with two useless Fitbits with frozen screens tried all the steps to update and tried using in my computer too which also did not work what am I supposed to do now???!! 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Kimmygowland, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some steps before to posting over here, I understand how frustrating this matter can be for you. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

I'll be here if you need anything else.

[Kamryn23]

Same thing is happening to me too. My computer is saying my versa lite needs to update, and i try to update it but it is ethier saying data not clear or its stuck on the fitbit logo.😡😭😠😢

[Kamryn23]

And mine is only 6 months old and im trying to do everything i can to get it to update but its not working!!!!!!!!!!

[MirandaMayo]

The same thing here it is very very irritating. How do we fix this? 

[Kamryn23]

Yea you start updating it, it works and then 2 min. later it dosent!!!!

[Kimmygowland]

Mine has randomly fixed itself and just started working 🤷🏼‍:female_sign:🤷🏼‍:female_sign: not sure how but I'm happy!
Sent from Samsung Mobile on O2