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Unable to update Versa firmware version - Red X on display

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‎04-17-2020 11:37 - last edited on ‎04-28-2020 16:34 by Fitbit Moderator

‎04-17-2020 11:37 - last edited on ‎04-28-2020 16:34 by Fitbit Moderator

I have a  problem I tried to  update  my Versa 2 day s ago and its just showing a Red X saying data sync try again . I tried to factory reset with the same out come any suggestions thanks in advance 

 

Moderator edit: Subject for clarity 

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‎04-28-2020 16:33

‎04-28-2020 16:33

Hi @Strobro, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention and for troubleshooting your Versa before posting. I'd like to share with you that our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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