help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to update firmware after factory reset

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-02-2020 12:29 - last edited on ‎01-03-2020 16:32 by Fitbit Moderator

‎01-02-2020 12:29 - last edited on ‎01-03-2020 16:32 by Fitbit Moderator

We've had this for ONE week. It quit working on day 7. Scrolling up was possible, but not right-left anymore. We did a factory reset. It worked for 2 minutes, then stopped again. Then tried to update it, but message on face says Data not cleared SYnc and try again. But face is frozen. Won't do anything. Very frustrated. How do we get it to work? 

 

Moderator edit: Subject for clarity 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎01-03-2020 16:31

‎01-03-2020 16:31

Hi @EMTButler, welcome to the Community Forums! 

 

First, I'd like to appreciate your effort and patience troubleshooting your device prior to posting, I totally understand how frustrating this matter can be for you and even more if you only had your Fitbit for a week. I'd like to let you know that the error message you're receiving is because the firmware update of your device wasn't successfully completed after a factory reset. Keep in mind that this is why we do not recommend our users to perform a factory reset without being instructed. 

 

That being said, I recommend you to learn more about how to update the firmware version of your Fitbit device with the information that's specified on this help article. Then, please move forward to the troubleshooting steps that are specified on: Why can't I update my Fitbit device? and let me know how it goes.

 

Please keep me posted and let me know if you have any additional questions.

Best Answer
0 Votes