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Unable to update firmware on my Versa

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‎05-11-2020 13:13 - last edited on ‎05-26-2020 07:24 by Fitbit Moderator

‎05-11-2020 13:13 - last edited on ‎05-26-2020 07:24 by Fitbit Moderator

I recently received a replacement for a Versa that stopped working. I have been attempting to find a way to download the firmware to the newest edition. I have all day sync on. I have restarted my phone and watch. I have removed the watch from my account and then re-added it. My app on my phone is up to date. I'm at a loss for what to do next. I want to utilize the newest update features. Any help is appreciated!

 

 

Moderator edit: updated subject for clarity

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‎05-26-2020 07:24

‎05-26-2020 07:24

Hi @soulshyne, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

 

I'm sorry to hear that your Fitbit Versa can't update the firmware version. I'd like you to try the troubleshooting steps that are listed in this help article. After this, run the update again and see if it gets completed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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