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Unable to update firmware version and sensors not working

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‎06-15-2020 13:50 - last edited on ‎06-20-2020 15:58 by Fitbit Moderator

‎06-15-2020 13:50 - last edited on ‎06-20-2020 15:58 by Fitbit Moderator

my Fitbit Versa will not update and the hr is no longer working. I have tried turning off and on and restarting. I have also tried plugging it into the usb on the computer to try an update but nothing is happening. The hr is set to on on in the settings. Does any one know how to fix this ?

 

Moderator Edit: Clarified subject

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‎06-20-2020 15:58

‎06-20-2020 15:58

Hi @nybor123, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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