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Unable to update firmware version

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‎12-28-2019 20:30 - last edited on ‎12-31-2019 15:47 by Fitbit Moderator

‎12-28-2019 20:30 - last edited on ‎12-31-2019 15:47 by Fitbit Moderator

Once again i have a useless versa lite after update. It will not get past 1%. Called support their answer is you need a windows 10 computer to do the update

 

Moderator edit: Subject for clarity 

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‎12-31-2019 15:46

‎12-31-2019 15:46

Hi @Sophie2013, It's nice to see you again participating here in the Community Forums, welcome back! Sorry for the delayed reply.

 

Thanks for bringing this to my attention and for the details that were shared in your post. First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting and for contacting our Support team prior to posting. If you haven't already done so, I recommend you to learn more about how to update the firmware version of your Fitbit device with the information that's specified on this help article. Then, please move forward to the troubleshooting steps that are specified on: Why can't I update my Fitbit device? and let me know how it goes.

 

Please keep me posted.

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