Unable to update firmware version

[Ottop]

I have tried at least 15 times to to perform a firmware update on my Versa. Beside the router, via Bluetooth,  all day sync on , sync off, overnight...the list is endless. I ve reset the watch. Removed it from my account and then added it again but still the same message "Update failed".  Very disappointed.  

Moderator edit: Subject for clarity

Moderator edit: Word choice 

[RicardoFitbit]

Hello @Ottop thanks for bringing this to my attention, it's nice to see you again participating in the forums.

Seems odd that after trying some troubleshooting steps you're still experiencing difficulties with the firmware update process of your Versa device, your effort and patience are appreciated. If you haven't already done so, I recommend you to check our help article: Why can't I update my Fitbit device? and let me know how it goes. I know that some of the troubleshooting steps that you already tried are specified there, however, the actual order specified on that article is really important.

I'll be around. Let me know if you have any additional questions. 

[Ottop]

Hi .
I have followed the help page and done exactly as recommend in the order it is recommended however at the end of it all (hours later) I still get the message "Update failed".
RegardsOrla. 

Sent from Yahoo Mail on Android

[Ottop]

Hi Ricardo.

I have followed the trouble shooting steps as recommended for versa in the order they are recommended and at the end (hours later) I get the same message "Update failed"

Very frustrating.

Orla