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Unable to update firmware version

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‎12-15-2019 23:59 - last edited on ‎12-16-2019 11:52 by Fitbit Moderator

‎12-15-2019 23:59 - last edited on ‎12-16-2019 11:52 by Fitbit Moderator

Can anyone help. I’ve just got the versa 2, and I’m trying to update it in my Fitbit app. Do I need to delete the app and reinstall? Unfortunately the wheels keep turning on downloading and then my watch shows the red x ... thank you 🙏🏼 

 

Moderator edit: Subject for clarity 

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‎12-16-2019 11:51

‎12-16-2019 11:51

Hello @MaeDJK, welcome to the Community Forums! It's a pleasure to assist you today.

 

Thanks for bringing this to my attention and for troubleshooting your device prior to posting too, I understand how frustrating this situation can be for you. If you haven't already done so, I recommend you to learn more about how to update the firmware version of your Fitbit device with the information that's specified on this help article. Then, please move forward to the troubleshooting steps that are specified on: Why can't I update my Fitbit device? and let me know how it goes.

 

Don't hesitate to ask me any additional questions you may have, I'll be waiting for your reply.

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