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Unable to update music playlist and add more music-Versa 2

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‎10-03-2021 13:41 - last edited on ‎10-04-2021 17:08 by Fitbit Moderator

‎10-03-2021 13:41 - last edited on ‎10-04-2021 17:08 by Fitbit Moderator

The Fitbit connect app never connects to my watch when trying to edit my playlist. It just spins forever saying "looking for your watch". The Versa 2 screen says "use your computer to start transferring music". It worked previously and it doesn't now, whatever update they applied to the Windows 10 app seems to have disabled this feature. I have new music I want to put on my watch but I can't. I'm assuming that the software devs disabled this feature since the Versa 3 doesn't allow you to upload mp3s. 

 

Moderator edit: updated subject for clarity

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‎10-04-2021 17:07

‎10-04-2021 17:07

Thank you for visiting the Fitbit Community, @wapesauce.

 

Thanks for the information provided.

 

Our team is currently working to resolve this issue with music not working and hope to have a fix soon. Please be sure to keep your Fitbit Versa 2 and  Fitbit app up-to-date to ensure you receive the quickest resolution.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

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