Unable to update my Versa.

[FitBun]

Howdy all. I've had my Versa for a little over a week. Zero issues until this Firmware Update was available. I've been reading here for help along the way but I've gotten stuck again. Here's what I've done:

1) uninstall/reinstall fitbit app (I'm an android user, so I cleared cache and data before the reinstall.)

2) successfully connected my Versa to my WiFi (this took several attempts as the app wouldn't bring up any WiFi networks -- even mine.)

3) I yelled at my Versa telling it to stop being a jerk. This was of no use, but I felt slightly better.

I am terrified to do a factory reset of the Versa: I'm extremely attached to my data for reasons and don't want to lose anything. Can someone tell me exactly what I will lose and/or keep in this action? (Past data on app perhaps?)

When I attempt to download the update, I get to the screen telling me there are things I should expect from the update, I poke "next" and then I hit the proverbial wall as the app just keeps searching for my device.

I wonder if perhaps my app is trying to do everything in Bluetooth. How can I make sure it's connecting using WiFi?

Thank you for any and all help!

Moderator Edit: Clarified Subject.

[TwixBar]

Yeah turns out they are rolling out at different times.

Sent from my iPad

[Dholt357]

I have done everything as well it WILL NOT update and is now useless. It worked great until this update!!  I’ve had my Versa for 18 months and now it’s USELESS. Guess I’ll have to get an Apple watch because I have wasted WAY too much of my time in this!!!!

[Shipramitra1]

I hope Fitbit is listening

[JenniferJL]

I have to do mine via Bluetooth,  can you walk me through the steps?

[JUDE14]

You just need to wait patiently. Mine took 12 hrs to finish the update
while charging. And dont forget to check o. Your fitbit while its charging
and updating

[Cranse17]

I had to return the Fitbit so I unfortunately do not know how to do it. It
never worked for me.

[Ftbt-scks]

I keep trying to update my device that I just bought. I will return today. Do not waste your time and sanity. Buy an apple watch or garmin. 

[Cranse17]

Haha ya I bought a Galaxy and it's perfect for me. Fitbit can bite me.

[Sam12344]

I cnt see my wi fi conections in the app after the update

[Junebug66]

It's a year and a half since your post, Shipramitra1, and I can't get my phone (the only device in the house that will sync to my Versa, and even that capability's unreliable) to recognize the @#$%^&*!!! watch, even though it is sitting NEXT TO THE WATCH. YES, my Versa is powered on. YES, it is on the charger. YES, the display shows when I press the button. NO, FitBit is not listening. This is my fourth FitBit, just the latest with this kind of connection issue, and I have had enough. I've been around since the Flex days, but I won't be snookered again. The Versa is basically an expensive pedometer. I'm buying an Apple Watch or a Galaxy Watch instead.