Unable to update my Versa.

[FitBun]

Howdy all. I've had my Versa for a little over a week. Zero issues until this Firmware Update was available. I've been reading here for help along the way but I've gotten stuck again. Here's what I've done:

1) uninstall/reinstall fitbit app (I'm an android user, so I cleared cache and data before the reinstall.)

2) successfully connected my Versa to my WiFi (this took several attempts as the app wouldn't bring up any WiFi networks -- even mine.)

3) I yelled at my Versa telling it to stop being a jerk. This was of no use, but I felt slightly better.

I am terrified to do a factory reset of the Versa: I'm extremely attached to my data for reasons and don't want to lose anything. Can someone tell me exactly what I will lose and/or keep in this action? (Past data on app perhaps?)

When I attempt to download the update, I get to the screen telling me there are things I should expect from the update, I poke "next" and then I hit the proverbial wall as the app just keeps searching for my device.

I wonder if perhaps my app is trying to do everything in Bluetooth. How can I make sure it's connecting using WiFi?

Thank you for any and all help!

Moderator Edit: Clarified Subject.

[arpretty2000]

She had to use an iPhone hotspot the 2.4 didn't he her complete the download.

[arpretty2000]

Where did you find an iPhone hotspot. I'm in the same predicament?

[CamaroGirl]

Ask a friend who has an iPhone to hotspot their phone and then connect your Android device to the internet through the iPhone hotspot.  Then update in the FitBit app on your phone.  It is a complete hassel and there are some pairing and unpairing and turning bluetooth on and off to make it through the process, but I have still found this method to be the most consistently successful.

[Danadane67]

did you ever get resolution on this? i am having the same issue. And if this has been going on i am a little upset that customer service knew this and made me go through to days of calls before they replaced it. It is an inconvenience to replace it, and if this is ongoing, then why bother?  

[kathsellshomes]

I've tried everything since the updated Versa app was changed, including re-installing the app. Now the app is only recording my calories burned.

When I go to the screen and hit "discover" to add other options like sleep, steps, heart rate, etc, it does nothing, I hit OPEN for each and nada....Help... ready to through in the trash!

Loved it before, all was perfect.  Isn't the expression "if it ain't broken don't fix it?"  Ugh!

[kathsellshomes]

I've tried everything, WiFi, Bluetooth, since the updated Versa app was changed, including deleting and re-installing the app. Now the new updated version is only recording my calories burned.

When I go to the screen and hit "discover" to add other options like sleep, steps, heart rate, etc, it does nothing, I hit OPEN for each and nothing....Help... ready to through in the trash!

Loved it before, all was perfect.  Isn't the expression "if it ain't broken, don't fix it?"  Ugh!

[arpretty2000]

The support on here is horrible. I still after months have figured it out.

Sent from Yahoo Mail on Android

[speds]

Fitbit works through Bluetooth not wifi. I think if you are able (a big "if") to synch your watch with the app you won't lose any data - that's stored on the app not the watch once it's been synched. So a factory reset won't make you lose anything.

That being said, good luck. Haven't seen too many people get good results from ANY of the troubleshooting that Fitbit suggests (myself included). Versa is a defective product - the only ones who won't admit it is Fitbit. Most seem to have an effective life of about 6-8 months before the trouble begins so maybe if this Firmware update didn't hose your watch, you'll have slightly better luck than those of use who have had the watch a few months.

[Pixiel]

I made the error of updating my versa light I had zero problems with it. After the update I no longer received any text or phone call notifications, after several days of troubleshooting I finally gave up and did a factory reset. Well that has only made things worse.  I uninstalled the Fitbit app and reinstalled it but now for some reason my Fitbit will not run the update! I'm willing to try it one more time today

[JUDE14]

I have the same problem on my versa lite.

I accidentally clicked the factory  reset. now I've been waiting 4 hours and the firmware update is still not on the halfway logo. please help me, i just got my watch for 4 months. i tried all the suggestions but still it's slow on updating. last time i updated it, it only took 5 minutes.

is my versa lite defective?

[speds]

Yes. Call customer service - they might replace it if they have any Versa’s left. Trying to go through all the steps over and over changes nothing. I’m on my replacement and done with Fitbit when it goes.

Sent from my iPhone
Please pardon brevity or any spelling errors/abbreviations.

[SunsetRunner]

Same problem. No update. No wifi. I've had my Versa special edition for nearly 3 years. What I ended up doing was set up the same watch again through the app. Click '+ Set up a Device' on the account screen (click your picture or whatever is there to get to your account). App asks 'Which Fitbit device are you setting up?' I clicked Versa. Next screen will say 'Switching? There's a Fitbit Versa connected to your account already. Are you setting up a new one?' Then click 'Replace your Fitbit Versa' or whatever you have. Was immediately able to search for a wifi connection and successfully login. Before this, mind you, I uninstalled, reinstalled the app on my phone. Shut down the Versa (through 'About' under settings) and shut my phone down completely, then turned both on again as opposed to restarting. The Versa was in the cradle and successfully updated. I was given a prompt to update after the Wifi connected. I've been messing with it for days. I don't know how much all the shut down stuff affected it, but when I added the same Versa again, it all worked. I DID NOT do a manufacture reset on the watch. Just re-added my device to the app. My past data is all still there in the app. Just pretended I got a new device and replaced my old one. I never did this before as I thought it would erase all my data. Didn't. 

[Sherise]

I have been stuck in update for 2 days, thinking of sending mine back. 

[SunsetRunner]

Did you try 'add another device'? That was the only thing that worked. I've
had mine for over 2 years.

[Sherise]

I uninstalled and reinstalled the app. Removed the device and reconnected
it. Nothing is working and I can't use my Fitbit. 

[Pixiel]

Yes, and it still is not working!Sent via the Samsung Galaxy S7, an AT&T 4G LTE smartphone

[Pixiel]

They sent me a replacement, it was able to do the update however I do not receive any notifications on my fitbit. I was planning on purchasing one as a Christmas present but have changed my mind! This is ridiculous. Sent via the Samsung Galaxy S7, an AT&T 4G LTE smartphone

[SunsetRunner]

I wouldn't remove the device. I went into my app went to 'add a device'. I
just added the same one I already have. Magically, I was able to connect to
wifi and download the update.

[AMCRRC]

Im having the same problems! Got it a few days ago. This is the second update. I have a s8+. Ive done everything. I even called support and emailed them. Neither one helped. On the phone he gave me an attitude and said I need to check if my phone needed a update. He didnt help. Email? Same. I waited all yesterday and today for it to now keep restarting by itself. Im so done with this firmware crap

[SunsetRunner]

Try and add the device even though it's already connected to your app. I
went through the same thing for, weeks before trying it!