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Unable to use Quick Replies on android 5.0 phone.

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‎03-13-2019 14:26 - last edited on ‎03-14-2019 07:49 by Moderator Alum

‎03-13-2019 14:26 - last edited on ‎03-14-2019 07:49 by Moderator Alum

Pretty simple question. The quick reply option doesn't appear on the Android 5.0 phone, however, I've tested it with a newer android and it does work. Is there a setting I'm missing? 

 

Moderator Edit: Clarified Subject.

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‎03-14-2019 08:07

‎03-14-2019 08:07

@Xebra Only avbailable on Android 7 and higher. Please see this help article.

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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‎03-14-2019 07:52

‎03-14-2019 07:52

Hello @Xebra, I hope you're doing well, it's nice to see you around the Fitbit Community. Smiley Happy

 

I appreciate your participation in the Forums and for sharing your experience with us. Please note that in order for you to use Quick Replies with your Android phone, your Versa should be paired to a phone with Android 7.0 or higher. 

 

I hope this resolves your inquiry, if there's anything else we can do for you, please feel free to reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎03-14-2019 08:07

‎03-14-2019 08:07

@Xebra Only avbailable on Android 7 and higher. Please see this help article.

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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‎03-14-2019 10:50

In response to MarcoGFitbit

‎03-14-2019 10:50

That's a shame. Compatibility with older versions of Android is pretty lackluster for Fitbit devices. Implementing this would be, from my knowledge, pretty easy. I'm not sure why they don't support the devices natively, lots of people still have older phones. Oh well. 😕

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