Unable to validate the credit card

[IsabelaBratu]

Hi, 

I tried to pre-order the versa 2 and my credit card is not accepted. I get this message over and over again:

We were unable to validate your credit card. Please re-enter your card information to place your order.

Can someone explain what's the issue? I already tried to disable and enable online payment on my Revolut card and the thing is that I already payed once on this website, with the same card, in the past year.

Isabela

[LiliyaFitbit]

Welcome to the Fitbit Community, @IsabelaBratu. 

I appreciate your participation in the Forums and sharing the details of the difficulty you're experiencing with pre-ordering the Fitbit Versa 2. Thank you for your efforts to resolve this and for interest in Fitbit products. Several factors could be the reason of the issue and I recommend contacting our Support team via phone, they will be glad to help you. You can use this link for the contact details. 

I'll be around if you need further assistance. 

[radu.c]

Hello. I had a similar problem, and found that this was caused by the address that I used to register my revolut card. This address was compared with the address for the bill, and if the two addressed does not match, you will receive this error message.

Solution: use for the bill the same address used for revolut registration, and your current address for the shipping.

Hopefully this solution will help the others with the same problem, and probably this is not valid only to revolut users.

[LiliyaFitbit]

Welcome to the Fitbit Community, @radu.c. 

I appreciate your participation in the Forums and sharing your solution to the same issue you experienced. Thank you for your efforts, I am sure this information will be helpful to other users. 

Have you checked our Discussions board? There you can share your story, find some fitness tips, recipes and more! Give it a look!

Keep on visiting the forums. Happy stepping!