Unknown Caller on Fitbit Versa

[Gomcse]

First let me say, I know that there are already two other threads regarding this problem. The old threads say that the problem is resolved. However it is not resolved on my Fitbit versa. I have android 9.0 on a Galaxy note 8. 

Problem:

When I have phone calls incoming my Fitbit versa shows "unknown caller."

What I've done:

I downloaded and installed the latest update to the Fitbit software. This didn't fix it.

 I rebooted my phone. I rebooted my Fitbit. I uninstalled my Fitbit versa and reconnected and re-paired with my phone. 

I have all permissions setup up and fitbit has permission to everything including the optional storage and camera permissions.

 Comments:

Sometimes the Fitbit does pick up the phone number that's calling me. I don't understand it. It's almost as if some contacts are not available to the watch or the application, while others are. I have confirmed that the people calling me are not using hidden or private phone numbers. Their names and numbers just don't show up even if they are in my contacts list. 

Please help !

Moderator edit: updated subject for clarity. 

[Gomcse]

How is this not fixed yet!? This is a HUGE issue! What's going on? 

[GraceGFitbit]

Hey @Gomcse, it's nice to read you again. I greatly appreciate your feedback, it is always useful. 

I'm really sorry to hear that this inconvenient you're experiencing persist and I thank you for the time you take to share your thoughts with us. Fitbit is always reviewing your responses to provide feedback to our product development team. 

About this situation we advise our users to make sure they're enabling the Fitbit app permissions under Settings of your Android device. Please go to Settings > Apps> Fitbit app > Permissions and make sure you have it toggled on. 

Hope you find this helpful and if you need anything else, I'm here to help! 

[Gomcse]

Grace, we have already established that all permissions are active. Are you now saying this is no longer a known bug? If so, what did fitbit do to fix it? Thank you.

[GraceGFitbit]

Thank you for getting back to us @Gomcse. 

I confirm you that we're aware that some users still receiving their call notifications as "Unknown Caller."

I'm sorry for any trouble this issue may be causing. The situation has been escalated, when I hear of any updates from our team, I will provide them here.

Feedback like yours helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on. 

Don't hesitate to reach out if you have any more questions, comments, or concerns.

[skulkarni2201]

HI @Gomcse  : By any chance , is this issue resolved?if yes...can u tel me how? I have recently bought fitbit versa3 and I am having same issue....

[skulkarni2201]

Hi @Gomcse  : Is this issue resolved?..Recently i bought versa3 and it has exactly the same issue.