Unlock the device with phone

[Hemps87]

Hi I seemed to have been locked out my device it said unlock with phone so I tried that and it said my pin was incorrect which it wasn't and then I tried removing and resyncing my device and it tells me to enter a pin displayed on watch but there is no pon

This is really frustrating please gelp

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the forums @Hemps87 .

I am sorry to hear you are going through this situation. I appreciate your efforts to unlock your device and would like to confirm if these are the steps you tried to unlock your device with your phone:

1. From the Fitbit app dashboard, tap the Account icon > your device image. 
2. Tap Device Lock.
3. Find the option to reset your PIN code. 

Note that after you reset your PIN code, you must add your cards to Fitbit Pay as if you were setting it up for the first time.

For more information please see this help article: How do I use the device lock on my Fitbit device?

Keep me posted on the outcome!

[Machine69]

My versa saying unlock with phone but just keeps saying searching for pun code when I follow the device lock....change pin prompt....just won't do anything! Help!!!! 

[LiliyaFitbit]

Welcome to the forums @Machine69! I am sorry for the delayed response. 

I am sorry to hear about the difficulty you're experiencing trying to unlock your Versa with your phone. Thank you for following the troubleshooting steps. Please make sure that the app has been updated to the latest version and try to restart the app and the phone. After that please try to follow the steps to unlock your device again. 

Let me know how it goes.

[Machine69]

Thanks for reply.
I eventually solved the problem by installing and reinstalling the app.

[LiliyaFitbit]

Hi @Machine69 thank you for your reply!

I am glad to hear you've resolved the issue by uninstalling and reinstalling the app. Thank you for sharing your solution as it may be helpful for other users with the same inquiry! 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members. There you can share your story, find some fitness tips, recipes and more! Give it a look!

Happy stepping!