Unlock with Your phone

[Nicokuen]

My versa shows “unlock with your phone” but cannot change the PIN because issue with bluetooth connection. So I removed the device in the Fitbit app and now trying to reinstall it. They ask to introduce 4 digits appearing on the Versa but cannot see them as the message “unlock with your phone” still appears.

Please advice. Thanks!

[SteveH]

Unfortunately, removing the fitbit from the app has removed the option to reset the PIN and unlock your phone. I don't know how you get out of that situation. It's probably best to contact customer support via contact.fitbit.com 

[Nicokuen]

Thanks! That’s what I though. I contacted them and now waiting for their answer. Let’s see otherwise I will go back to the store. I don’t understand how they can allow to remove the device if it’s needed to unlock it. 

[Jonita]

Hi, I am also getting the message unlock with your phone, how do I do this? Any help would be appreciated x

[SteveH]

@Jonita instructions for unlocking with your phone can be found in this help file:

https://help.fitbit.com/articles/en_US/Help_article/2250/