Unlock with phone not working on Versa

[SunsetRunner]

My versa fitbit watch is not connecting to my device it's showing "unlock from your phone" into fitbit versa and I am trying to unlock it and connect with Bluetooth but unable to connect so how to unlock it can any one help me please

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @SunsetRunner, welcome to the Community Forums.

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. To further investigate this situation, can you please let me know which phone are you using with your Fitbit Versa? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please check the information that's specified on our help article: How do I use the device lock on my Fitbit device? and let me know if the issue continues.

I'll be here waiting for your reply.   

[SunsetRunner]

I tried this but I am unable to pair Bluetooth in my mobile

[RicardoFitbit · Accepted solution]

Your reply is appreciated @SunsetRunner.

I'm sorry to know that you're still experiencing difficulties with your Versa despite trying the troubleshooting steps that were shared on my previous post. Because the issue wasn't solved, the best way to get help for this specific problem is to chat directly with our Customer Support team or give us a call. That said, please click here to get connected and receive further assistance.

I'll be around if you need anything else.