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Unlock with your phone message while not connected to app

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‎01-19-2021 12:34

‎01-19-2021 12:34

I have Versa 2. It doesn't appear on my app. When I try to add device, my phone detects and asks for 4 digit code and my versa 2 shows unlock with your phone. Stuck with it. 

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‎01-20-2021 18:30 - edited ‎01-20-2021 18:34

‎01-20-2021 18:30 - edited ‎01-20-2021 18:34

Why was the Versa 2 removed from its Fitbit account @Ratnanjali 

If it was still connected, it is a simple, at most, 20 seconds to unlock. 

 

Your only option is to do a factory reset.

Are you sure you are logged into the correct Fitbit account? The only way the tracker can be removed is if it was removed by you, or setup to a different account. 

 

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