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Unlock with your phone on Versa setup

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‎04-16-2019 09:52 - last edited on ‎04-18-2019 06:49 by Fitbit Moderator

‎04-16-2019 09:52 - last edited on ‎04-18-2019 06:49 by Fitbit Moderator

Hello

 

I'm hoping someone can help. 

 

My versa all of a sudden asked for me to unlock it with my phone. but when I tried to change the pin or disable the lock it wouldn't do it. All during this time the front screen would show. 

 

However it then stopped syncing with my phone altogether. 

 

So i then decided to delete the watch to reinstall it. But when  I try to set it up I cant access the pin code as it just displays unlock with your phone. 

 

How do I resolve this please? 

 

Thanks

 

Imogen 

 

 

Moderator edit: Clarified subject and Labels

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‎04-18-2019 06:48

‎04-18-2019 06:48

Welcome to the Forums @ImoW.

 

Let me help you figure out what is going with your Versa. Thanks for sharing everything that you have tried.

 

I will be moving this thread to the Versa board as I think it is better suited for it.

 

I could see that you have reached out to our support team and that they helped you work on this situation. 

 

Let me know if you have any further questions.

Lanuza | Community Moderator

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