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Unlock with your phone

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‎08-17-2019 00:34 - last edited on ‎08-18-2019 14:11 by

‎08-17-2019 00:34 - last edited on ‎08-18-2019 14:11 by

I've sold my Fitbit Versa to a freind  not realising it needed a pin to connect it to another device.

I've deleted the device from my dashboard account so I don't seem to be able to reconnect the device now because it says unlock with phone. Any suggestions on what to do? 

 

 

Moderator edit: subject for clarity

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‎08-18-2019 14:10

‎08-18-2019 14:10

Welcome to the Fitbit Community @Bevmc. 

 

I appreciate your participation in the Forums and sharing the issue you're having with your Fitbit Versa saying to unlock with your phone. Thank you for your troubleshooting efforts. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution, please keep working with them. 

 

I'll be around if you need further assistance. 

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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