Unlocking fitbit Versa as it's removed from the app

[Chanaaz]

My Fitbit versa 2 is locked and says "unlock with phone", however I stupidly removed the device from my Fitbit account and now realised I shouldn't have as I can't re pair it as I need to be able to see the 4 digit pairing code on the screen which won't display because of the lock.

Can someone please help!

I'll be eternally grateful.

Have tried all the usual things including:

- Resetting watch my holding down button for 10 seconds, but it doesn't give me the longer vibrate after  the logo disappears

- Turning Bluetooth on and off (Bluetooth is working find and picks it up)

- Uninstalling and reinstalling Fitbit app- Trying web version

Basically, I need a way to unlock a Fitbit versa 2 WITHOUT a phone!

[JuanFitbit]

@Chanaaz , A warm welcome to the Community! Thank you for your message and efforts. 

It seems that you already tried everything that can be recommended in the Community! 
In your case please contact Support. They'll be more than glad to take over your case and provide you with further options. 

Fill out the form. You will then be recommended some help articles.

You will then be able to choose how to contact support.

[Tan-m-s]

Hi Chanaaz, did you get any help with this? I’m having exactly the same issue and Fitbit support were only able to suggest getting a new watch.. 

[Chanaaz]

Hi there

Fitbit support hasn’t helped at all yet, still awaiting their assistance
and still struggling

Sent from Gmail Mobile

[Tan-m-s]

Thanks, good luck! ’ll let you know if I manage to resolve!

[Chanaaz · Accepted solution]

I inboxed Fitbit Support on X and they assisted.

This is what they advised and it worked!

Thanks for your efforts in troubleshooting beforehand. To help you fix your
device please try to perform a factory reset by following these steps here:

1. Don’t plug the Fitbit device into the charging cable.
2. Press and hold the button for about 8 seconds until the screen turns
off.
3. After the screen turns off, they’ll feel a short vibration. When they
feel the vibration, release the button and immediately press and hold the
button again.
4. Wait until the blue logo appears, then disappears. Immediately release
the button and then immediately press and hold it again, until they feel a
vibration.
5. After they feel the vibration, release the button. This vibration
indicates they started the factory reset.
6. After the Fitbit logo appears, the Fitbit device shows the image with
the phone icon and setup indicator. Then, you can set up your Sense Fitbit
device.

Refer to How do I set up my Fitbit device? see this link:
https://support.google.com/fitbit/answer/14236818