Unpaired versa from app and phone cannot repair due to versa being locked

[K8lyn92]

I accidently locked my versa.  I then had issues bluetoothing so I unpaired the device from both my phone and the website. Problem then was it ask for a pin on your screen to reconnect your fitbit. Due to the fitbit being locked I cannot see the pin to reconnect the fitbit and therefore go into the dashboard and unlock and change the pin.  

Have contacted customer service waiting on a reply.  Anyone know how to either factory reset without using the app or website or how to repair with phone without the pin? 

[Marrrmaduke]

@K8lyn92 You might have to disable Fitbit Pay (if you set it up that is) which you can find under your Account settings on Fitbit.com. To perform a factory reset using 3 buttons, follow this procedure:

1. Press and hold all 3 buttons until Fitbit logo flashes (this may take from 15 seconds up to 3 minutes)
2. After Fitbit logo disappears, release the bottom right button
3. Wait until you feel strong vibration and release the other buttons.

You may need to attempt the reset a few times to find the optimal times. Trying holding the buttons longer, as long as it's needed for the vibration to appear.

[K8lyn92]

I cannot disable or enable anything due to it not being paired with my
phone. Have tried the factory reset and am only getting a black screen
after I release one button. Have held them in for well over 5 minutes and
no vibration. It seems like the fitbit has just turned off. Have tried
multiple times and swapped the buttons in case I was using the wrong ones
cannot get it to reset. And it being unpaired from my phone and my online
account means I cannot remember pair to go into any setting due to the lock
screen. I cannot see the reconnection pin that you put in to repair it to
your device.

[Marrrmaduke]

@K8lyn92 The only way out of this is 3-button factory reset. Try placing your Versa in a charging dock. Does it respond? Light up? How much battery is left, do you remember? If it doesn't light up, try plugging it to th USB of your computer. Does it light up? Leave it charging (computer ON) for several hours, then press the left button. Does anything happen? If you keep pressing all 3 buttons for a long time again, does it come back to life?

[K8lyn92]

It has full battery yes if I press any buttons after I have attempted the
factory rest it reboots but all the data is still there. I am releasing
the button after the logo disappears and it just stays on the black screen
no vibration no matter how long I hold the buttons in.

[Marrrmaduke]

@K8lyn92 Just to confirm - so it reboots and asks for the PIN? Well, at least it's alive. If it just boots like that it means factory reset did not go through. 3-button factory reset is tricky to perform because the timing of the release of particular buttons needs to be exactly right. It means you need to keep trying. 

-press ALL three - fitbit logo appears

-try to release bottom right and keep holding the other two when fitbit logo appears (if this does not work when it disappears) - the timing is everything

-wait for a very strong vibration

Some people in this forum spent hours trying to reset but they finally succeeded. Good luck.

[K8lyn92]

I'm on day 3 of trying and I'm getting the same result either I release the button hold onto the other two and the screen stays black or I do it to early and the logo stays on.  But not getting any vibration or wipe.  Almost about to see if I can return it cause it's now a $280 tracker I can't use. 

What is ment to happen to the screen if I have released the button at the right moment is it ment to stay black or is the logo ment to be appear?.  Fitbit need to think of another way to sort this issue or make thier hard resets not so difficult.  If I have to return this product I have 140 km drive to do so. 

[Marrrmaduke]

@K8lyn92 This is meant to reset your tracker to how it was when you took it out of the box. I am afraid at this point you might need to contact Customer Support to guide you through the next steps. I am sorry I could not help you more.