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Unresponsive Fitbit Versa

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‎12-27-2019 05:49 - last edited on ‎12-29-2019 15:34 by Fitbit Moderator

‎12-27-2019 05:49 - last edited on ‎12-29-2019 15:34 by Fitbit Moderator

Hi need some help. My versa ran flat and have been trying to charge it. Its not working or charging. I have tried to charge it through my laptop or cell charger. Please advise what I can do.

 

Moderator edit: Subject for clarity

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‎12-29-2019 15:34

‎12-29-2019 15:34

Hello @Jess0108, welcome to the Community Forums! Sorry for the delayed reply.

 

Thanks for bringing this to my attention, your effort and patience troubleshooting your Versa prior to posting are appreciated. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation.

 

Let me know if you have any additional questions.

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‎12-31-2019 07:32

In response to RicardoFitbit

‎12-31-2019 07:32

It worked like a charm. Thanks so much for the help.
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