Following is the updated information I received from Fitbit support in regards to the resolution for the Fitbit Bitmoji clock face being stuck on preparing to teleport:
" While we can't pinpoint a time frame, our team shall introduce and roll out an update that shall address the issue you're experiencing. In any case, we're sorry for any trouble. We appreciate your patience and we look forward to getting you back on track."
"The latest version is 3.86. Try updating your Fitbit app to version 3.86 when it's available for you. Once it becomes available on your phone, you can update the app to continue troubleshooting the issue. If the issue continues even after the Fitbit app update, I'll continue to check."
After contacting Fitbit support regarding the bitmoji clock face being stuck on preparing to teleport, I was asked for my email address associated with my Fitbit account and the device that I was using. I was then given the following information:
Appreciate your effort providing these info. Are these the troubleshooting that you tried?:
1. Restart the Fitbit device: https://t.co/At6iSYA2Ri.
2. Force quit the app
3. Turn off the Bluetooth and wait 10 seconds before turning it back on
4. Open the app
Verify are the following requirements met?:
1. Is the Fitbit connected to the internet?
2. Is Bluetooth turned on for your phone?
Also, make sure to grant all permissions needed to use the Bitmoji clock face by going through these links:
- https://t.co/or1cZhf9kC
- https://t.co/6fDycPdDvx
Then, you can try to manually sync the device by following the steps from this link: https://t.co/1bOYbmOaPC.
I tried all the steps but it still did not work. After I let support know that I followed the steps but it still did not work, they gave me the following information:
"Sorry for the experience. Our team is aware of this issue and working to identify a resolution as quickly as possible. Thanks for your patience."
