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Updated Fitbit and now heart rate is stuck

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‎01-04-2019 06:52

‎01-04-2019 06:52

I updated my versa last night and now the heart rate keeps getting stuck. It was stuck at 80, so I restarted, then during my work out, it shot to 185, dropped to 133, and is now stuck at 133, even though I’m sitting here. Has anyone else run into this issue with the update? Please help! 

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‎01-04-2019 15:21

‎01-04-2019 15:21

@mnburnett Please go to Settings app on your Versa (swiping left), tap it and scroll down to heart rate. Please toggle it ON and OFF with a reboot of versa in between. You can reboot your tracker by pressing and holding the left and bottom right buttons until Fitbit logo flashes.

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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‎10-29-2019 09:23

In response to Marrrmaduke

‎10-29-2019 09:23

Hello 

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